O is for Online Presence

When you’re an indie author, your business exists almost exclusively on the internet. Chances are that ebook sales make up the bulk of your revenue, and those are entirely online. And without the backing of a major publisher, you probably aren’t going to get many books into bookstores (although it is possible). Most of your print sales are going to be online as well.

So if the bulk of your business is online, it only makes sense that you should maintain an online presence or persona of some kind. But what sort of presence should this be? Do you need to be on social media, even if you don’t really enjoy it? What about blogging? What are the dos and don’ts of maintaining an online presence?

Honestly, I don’t think it really matters which platforms you use to build your online presence, so long as you’re accessible in some way. Marketing gurus say that you have to be on social media, but my Star Wanderers books took off when I was living in a developing country with very limited internet access, and hardly ever posted to Facebook or Twitter at all. Even now, my Facebook author page is kind of a ghost town–I post links to each blog post, and I respond whenever a fan drops in with a comment, but that’s about it.

In my opinion, the most important thing to keep in mind when building an internet presence is to do the things that feel the most genuine and authentic. Facebook has never felt very authentic to me, except when I’m interacting with people I know in real life. Twitter, though, had an in-the-moment format that I really enjoy. Even then, I don’t feel nearly as authentic on Twitter as I do on my own blog, where I can post my thoughts and observations without restriction. For that reason, the core of my online presence is my blog, and I use my social media accounts to funnel people here rather than using social media as an end destination.

Besides being authentic, I think it’s important to be gracious to your fans and to not insult or repel them. A handful of authors (such as John Scalzi and Larry Correia) have developed personas that are highly opinionated, controversial, and crude, but they do it in such a way that it draws a following and keeps them. You don’t have to be liked by everyone–indeed, if you’re being authentic you certainly won’t–but you need to be careful to show respect and basic decency toward your fans. They are your bread and butter, and if they find your online behavior repulsive, you’re going to have a very hard time making and keeping them.

When it comes to politics and religion, I try not to be too divisive. Those are certainly important parts of my life, so it wouldn’t be very authentic of me to ignore them completely, but I don’t want my political opinions or religious beliefs to get in the way of my fans enjoying my stories. I don’t write stories just for Mormons, or just for libertarians, or just for white men–I write stories for people who look up at the stars and wish that they could go there. For that reason, I try to be mindful that the people who enjoy my stories might not (indeed, certainly do not) all look or act or believe like I do. I may disagree with them on some issues that I personally find important, but I don’t have to let that come between them and my stories.

The author-reader relationship is a fascinating thing that I have much still to learn about. Right now, my approach is basically to keep from getting in the way as much as possible. Occasionally I’ll get a piece of fan mail that will gush about something they loved about a story but criticize something they didn’t. I never argue back against it, since arguing isn’t going to change the experience they had when they read the story. Instead, I thank them as graciously as I can for reading.

My goal as an author is to stay out of the way of my readers enjoying my stories. For those who do enjoy the stories and want to connect with me, I write author’s notes at the back of all my books and keep an online presence on my blog where they can reach me. But if they don’t want to do that, that’s fine too. I try to be as authentic as I can without alienating anyone who enjoys my stories, and the key to that is to always be grateful for my readers. Writers may create stories, but readers bring them to life, since without anyone to read them, stories are basically dead.